·Bachelor’s Degree or equivalent experience.
Two-year minimum technical pre-sales or technical architecting experience.
Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
Experience with Cisco solutions.
Proven ability to drive continuous value of solution(s).
Familiarity working with clients of all sizes.
Impeccable written and verbal communication skills.
Detail oriented and analytical.
Strong team player but still a self-starter.
Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
Stay up to date on products, applications, technical service, market conditions, competitive activities, advertising, and promotional trends through the reading of pertinent literature, seminars, and online training.
Knowledge and proven success of engaging and working with sales teams.
Strong interpersonal and presentation skills, including consulting skills.
Strong passion for learning and teaching others.
Ability to think creatively and come up with proactive ideas that will increase sales.
Strong problem solving skills.
Must be able to communicate effectively and in a constructive manner with management, peers and coworkers.
Proficient in Cisco applications.
Experience with professional services discussions and delivery to customers.
Experience with Project Management considered an asset.