Continuously review top owing and past due accounts.
Analyze and reconcile complex customer accounts.
Contact customers to resolve invoice concerns and ensure prompt payment.
Collaborate cross-functionally to resolve customer issues.
Identify accounts that need to be prioritized and escalated.
Proactively build and maintain positive working relationships with internal and external stakeholders.
Support the outsourced team by answering or forwarding emails, suggesting account holds and proactively recommending next steps in the collection process.
Special Project assignments as needed.