Handles the collection efforts of more complex and meaningful accounts.
Collaborate cross-functionally to resolve customer issues.
Continually evaluating the relationship with the customers to make sure customer satisfaction is met and the team is building positive working relationships both internally and externally.
Mentor junior team members and serve as the role model in day to day activities.
Monitor assigned accounts to ensure appropriate escalation and timely collection efforts.
Ensure timely completion of cash allocation within the team's book of business.
Identify areas of process improvement and make appropriate recommendations.
Identify accounts that need to be prioritized and escalated.
Proactively build and maintain positive working relationships with internal and external stakeholders.
Support the Accounts Receivable team and outsourced team by answering or forwarding emails, suggesting account holds and proactively recommending next steps in the collection process.