Senior A/R Specialist

The Senior Accounts Receivable Specialist handles the collection efforts of the more complex accounts within the team's book of business. This role assists team members in their day-to-day activities and serves as a back-up for their workload. The Senior A/R Specialist also assists in running reports and following up on accounts to ensure thoroughness.



  • Handles the collection efforts of more complex and meaningful accounts.

  • Collaborate cross-functionally to resolve customer issues.

  • Continually evaluating the relationship with the customers to make sure customer satisfaction is met and the team is building positive working relationships both internally and externally.

  • Mentor junior team members and serve as the role model in day to day activities.

  • Monitor assigned accounts to ensure appropriate escalation and timely collection efforts.

  • Ensure timely completion of cash allocation within the team's book of business.

  • Identify areas of process improvement and make appropriate recommendations.

  • Identify accounts that need to be prioritized and escalated.

  • Proactively build and maintain positive working relationships with internal and external stakeholders.

  • Support the Accounts Receivable team and outsourced team by answering or forwarding emails, suggesting account holds and proactively recommending next steps in the collection process.



  • University degree or college diploma.

  • 4 years accounts receivable experience.

  • Strong analytical and creative problem solving skills.

  • Working experience with an Accounts Receivable System.

  • Proficient in Microsoft Office applications.

  • Excellent verbal and written communication skills with the ability to effectively interact with all stakeholders.

  • Solid organizational skills.

  • Demonstrated ability to build rapport and productive working relationships with stakeholders and customers.

  • Track record of mentoring and coaching others.

  • AS400 experience.