Senior A/R Specialist

The Senior Accounts Receivable Specialist handles the collection efforts of the more complex accounts within the team's book of business. This role assists team members in their day-to-day activities and serves as a back-up for their workload. The Senior A/R Specialist also assists in running reports and following up on accounts to ensure thoroughness.

Responsibilities

• Handles the collection efforts of more complex and meaningful accounts.

• Collaborate cross-functionally to resolve customer issues.

• Continually evaluating the relationship with the customers to make sure customer satisfaction is met and the team is building positive working relationships both internally and externally.

• Mentor junior team members and serve as the role model in day to day activities.

• Monitor assigned accounts to ensure appropriate escalation and timely collection efforts.

• Ensure timely completion of cash allocation within the team's book of business.

• Identify areas of process improvement and make appropriate recommendations.

• Identify accounts that need to be prioritized and escalated.

• Proactively build and maintain positive working relationships with internal and external stakeholders.

• Support the Accounts Receivable team and outsourced team by answering or forwarding emails, suggesting account holds and proactively recommending next steps in the collection process.

Qualifications

• University degree or college diploma.

• 4 years accounts receivable experience.

• Strong analytical and creative problem solving skills.

• Working experience with an Accounts Receivable System.

• Proficient in Microsoft Office applications.

• Excellent verbal and written communication skills with the ability to effectively interact with all stakeholders.

• Solid organizational skills.

• Demonstrated ability to build rapport and productive working relationships with stakeholders and customers.

• Track record of mentoring and coaching others.

• AS400 experience.